Join our Telegram group and receive breaking and trending news updates directly on your phone.
Join for News Updates ✕
The Nigerian Communications Commission (NCC) has mandated telecom licensees in Nigeria to inform consumers of major service outages on their networks through media channels, stating the cause(s) of the service interruption, and the area(s) affected by the service interruption/outage, as well as the time that would be taken to restore service.
This is contained in a statement signed by Mrs. Nnenna Ukoha,
Ag. Head, Public Affairs and made available to The Reporters on Monday.
Ukiha said that consumers must also be informed one week in advance where operators have planned service outages.
This development, contained in the “Directive on Reportage of Major Network Outages by Mobile Network Operators (MNOs),” is part of the Commission’s drive to ensure timely resolution of outages, enhance quality of experience for telecom consumers, and keep consumers informed.
According to the Directive, Mobile Network Operators, Internet Service Providers and other operators that provide last mile services will also provide proportional compensation, including extension of validity, as may be applicable and in line with the provisions of the Consumer Code of Practice Regulations, where any major network outage continues for more than 24 hours.
It identifies three types of major outages to include: Any network operational condition such as fibre cut due to construction/access issues/theft & vandalism and force majeure that impacts five per cent or more of the affected operator’s subscriber base or five or more Local Government Areas (LGAs); having an occasion of unplanned outage of, or complete isolation of network resources in 100 or more sites or five per cent of the total number of sites (whichever is less) or 1 cluster that lasts for 30 minutes or more; and lastly, any form of outage that can degrade network quality in the top 10 states based on traffic volume as specified by the Commission from time to time.
In furtherance of this, the Commission has further directed that all Major Outages are to be reported by operators through the Commission’s Major Outage Reporting Portal, which is accessible to the public through the Commission’s website, www.ncc.gov.ng. The portal additionally discloses the identity of the culprit responsible for the disruption.
Commenting on the Directive and the Major Outage Reporting Portal, the Director, Technical Standards and Network Integrity, Engr. Edoyemi Ogor stated that, “The Commission has trialled the reporting process and portal with operators for some months now before issuing the directive.
“By providing consumers and stakeholders in the telecommunications industry with timely and transparent information on network outages, we are entrenching a culture of accountability and transparency. This approach also ensures that culprits are held responsible for sabotage to telecommunications infrastructure.
“This also aligns with our broader commitment to the effective implementation of the Executive Order signed by President Bola Ahmed Tinubu, which designates telecommunications infrastructure as Critical National Information Infrastructure (CNII). It reinforces the need to safeguard these assets, given their centrality to national security, economic stability, and the everyday lives of Nigerians,” Ogor said.
Strategic Media Partnership for Growth and Reputation: Introducing The Reporters
The Reporters is a dynamic online news publication committed to delivering credible, timely, and impactful journalism across Nigeria and beyond. With a strong foundation in professional reporting and editorial integrity, the platform focuses on social, economic, political, and human development issues that shape public discourse. Backed by decades of journalistic experience, The Reporters offers a trusted voice that informs, educates, entertains, and influences a diverse and engaged audience.
For members of the business community, The Reporters provides a strategic platform to enhance visibility, build brand credibility, and connect with target markets. Through well-crafted news, features, interviews, sponsored content, and digital amplification, businesses can showcase their products, services, and innovations to a wider audience. This engagement not only drives patronage but also positions organisations as key contributors to economic growth and development.
Political actors and aspirants also stand to benefit significantly from partnering with The Reporters. As the 2027 elections approach, the platform offers an opportunity for politicians to effectively communicate their vision, programmes, and track records to the electorate. Through balanced profiling, issue-based coverage, and reputation management content, The Reporters helps shape public perception and strengthens candidates’ connection with voters.
Beyond visibility, The Reporters plays a crucial role in image laundering and perception management, presenting clients in a favourable, credible, and issue-driven light while maintaining ethical standards. By highlighting achievements, clarifying controversies, and projecting leadership qualities, the platform supports politicians in building trust and acceptance among constituents, which are critical assets in any electoral contest.
Engaging with The Reporters is therefore not just about publicity, it is about strategic communication for mutual benefit. Partners gain access to a credible media channel with the wide reach of The Reporters while it continues to fulfill its mandate of promoting development-oriented narratives. We invite stakeholders in both business and political spheres to collaborate with us in shaping informed opinions, driving growth, and advancing democratic engagement.
Prospective clients can reach us via WhatsApp: 08032901058 or email: ahmeddada008@gmail.com.
- Management
