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,,,,,,Says It Will Strengthen Consumer Protection.
By Correspondent.
The National Association of Nigerian Students (NANS) has commended the Nigerian Communications Commission (NCC), in collaboration with the Central Bank of Nigeria (CBN), for developing a comprehensive refund framework to address failed airtime and data transactions.
NANS National Vice President, Special Duties, Comrade Ahmad Abubakar Mallawa, in a statement issued on Monday in Abuja, said the student body was encouraged by the regulator’s strong commitment to consumer welfare.
The Association noted that the framework emerged from extensive stakeholder engagement, adding that it has resulted in reported refunds of over ₦10 billion to affected subscribers.
Mallawa described the initiative as a landmark intervention that reflects responsive leadership and a renewed commitment to consumer protection, particularly for Nigerian students who depend heavily on mobile data and airtime for academic, economic and social activities.
He called for the swift final approval and seamless implementation of the framework to ensure that consumers nationwide fully benefit from the reform.
“For years, students have borne the brunt of failed transactions, debits without value and prolonged complaint resolution processes. This new framework directly addresses these long-standing concerns,” Mallawa said.
NANS specifically praised key provisions of the framework, including automatic refunds within 30 seconds, the establishment of clear Service Level Agreements (SLAs) for Mobile Network Operators and Deposit Money Banks, and the creation of a Central Monitoring Dashboard to ensure accountability and real-time oversight.
According to the association, these measures align with global best practices and signal a decisive shift towards fairness, transparency and efficiency in Nigeria’s telecommunications sector.
“We also commend the NCC for prioritising consumer welfare, as reflected in the reported refunds of over ₦10 billion to affected customers. This underscores the seriousness and impact of the Commission’s intervention,” the statement added.
NANS reaffirmed its commitment to constructive engagement with regulatory authorities in the collective pursuit of policies that protect the interests of Nigerian students and the general public, while urging sustained regulatory vigilance across the telecommunications industry.
Edited by Dada Ahmed.
